Cancellation, Return & Refund Policy

At BLUSH BLUSH, customer satisfaction is our top priority. We aim to provide a smooth and worry-free shopping experience. This policy outlines the terms and conditions for order cancellation, product return, and refunds.


1. Cancellation Policy

1.1 Pre-dispatch Cancellation:

  • You may cancel your order any time before it has been shipped.

  • To cancel an order, go to My Orders section or contact our customer support at support@theblushblush.com.

  • Once the order is successfully canceled, the refund (if already paid) will be initiated to your original payment method within 5–7 business days.

1.2 Post-dispatch Cancellation:

  • If the order has already been dispatched, cancellation will not be possible. You may reject the delivery or opt for a return once delivered (if eligible).

2. Return Policy

2.1 Eligibility for Returns:
Due to the nature of our products (personal care, skincare, cosmetics), we accept returns only under the following conditions:

  • You received a damaged, expired, wrong, or defective product.

  • The product is unused, sealed, and in its original packaging.

  • The return request must be raised within 48 hours of delivery.

2.2 Non-returnable Products:

  • Opened or used products

  • Products without original packaging or invoice

  • Items purchased during sales or promotional events (unless damaged/defective)

  • Products marked as non-returnable on the product page

2.3 Return Process:

  • Contact us at support@theblushblush.com within 48 hours of receiving the product.

  • Provide order details, reason for return, and photographic evidence if applicable.

  • Once approved, our reverse logistics partner will pick up the item within 3–5 business days.

  • Please ensure the product is securely packed.

3. Refund Policy

3.1 Refund Method:

  • Refunds for prepaid orders will be processed to the original payment source (credit card, UPI, wallet, etc.).

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as preferred by the customer.

3.2 Refund Timeline:

  • Once the returned product passes our quality check, the refund will be initiated within 5–7 business days.

  • In case of payment failures or rejected orders, the amount will be automatically refunded within 7 working days.

3.3 Shipping Charges:

  • Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong, defective, or damaged product).

  • In cases of partial return of multiple items, shipping costs will not be refunded.

4. Important Notes

  • Products must be returned in original condition with invoice and all accompanying materials.

  • We reserve the right to reject a return/refund request if it fails quality checks.

  • BLUSH BLUSH holds the right to update or change this policy at any time without prior notice. Please check this page periodically.

5. Customer Support

If you have any questions or need help with cancellations, returns, or refunds, reach out to us:
📧 Email: support@theblushblush.com
📞 Phone:
🕐 Timings: Monday to Saturday, 10 AM – 6 PM